Privacy Policy

1. If you sign up or contact us

Information we receive when a church or organization signs up or contacts us.

2. If you view captions

• ·We collect no name, phone, or email. No login is required.
• ·One thing only: a random string stored in your phone's browser. It identifies no one — it exists so a refresh isn't counted twice. Deleted after 90 days. If your browser blocks storage, we don't count at all.

3. Audio and captions

• ·Audio never passes through our servers. It streams from the operator's browser straight to the interpretation engine, and is not stored.
• ·Captions are not stored by default. They pass through server memory to reach phones and screens, then are gone. The one exception: when the organizer turns on 'Record sermon' in the console, finalized captions are stored and used only to keep that organization's own spellings (names, program titles) consistent next time. Deleted after 90 days. Visible only to that organization and our staff.
• ·When interpretation misbehaves and auto-recovers, we log only the diagnostic numbers (repeat count, detected language code). No caption text is recorded.
• ·See our Data Handling page for details — written so you can hand it to your church board as is.

4. How we use it

• ·Providing the service — accounts, sessions, access codes
• ·Billing, payment, and refunds
• ·Replying to you and technical support
• ·Finding and preventing failures — so a dropout gets fixed before next Sunday
• ·Service notices — renewal, remaining hours, how-to
• ·We do not sell your information, nor share it with third parties for advertising.

5. Third-party services we use

We rely on the following. Each provider's own policy also applies.

6. Where it is stored

• ·Our servers and database are in the United States. If you use the service from Korea or elsewhere, your information is transferred to and processed in the US.

7. How long we keep it

8. Your right to deletion

• ·Email us and we'll take care of it after verification. Here is exactly what we do.
• ·We erase everything that identifies a person — name, email, phone, notes. The transaction facts remain (when a contract ran, what was paid): tax law requires it, and without them neither of us could verify anything later. After erasure, those records can no longer be tied to you.
• ·California residents have the right to know what we hold, to request deletion, and to request correction. We will never treat you differently for exercising these rights.

9. Opting out

• ·Email — use the unsubscribe link, or just reply to us
• ·Text — reply `STOP` and it stops immediately
• ·Essential service notices (outages, billing, renewal) may still be sent.

10. Children

• ·We do not direct our service to children and do not collect information from them. The caption view opens with no login and no personal information, so even if a viewer is a child, we learn nothing about them.

11. How we protect it

• ·All traffic is encrypted (HTTPS).
• ·Passwords are stored only as irreversible hashes.
• ·Operator sign-in links are stored only as hashes and are single-use.
• ·Admin screens are restricted to our own accounts, and changes are logged.
• ·That said, no method of transmission or storage is perfectly secure. We protect your data reasonably, but cannot guarantee absolute security.

12. Changes to this policy

• ·We post changes here with a new effective date. Material changes are also emailed to account holders.